Overview
I offer a 30-day refund and return policy. If 30 days have passed since your purchase or if your item is not in its original condition, damaged, or missing parts for reasons outside of my control then I cannot offer you a full refund.
If damage occurred due to poor craftsmanship, then I can either issue you a full refund once I receive the item (you are responsible for the cost of return shipping, and it must reach me in the condition it shipped in), or I can repair the item for free and send it back to you (in which case the shipping in one direction will be paid by me, and the other direction by you). Repairs that need to be made due to extensive use of the product do not qualify for free repair or refund.
Custom orders, gift cards, and downloadable digital content are non-returnable and non-refundable.
A receipt or proof of purchase will be required for all returns.
Refunds
If your refund is approved, your original method of payment will be automatically credited within a few business days.
If your refund seems to be late, contact your bank to check their processing times, as it can differ depending on your institution. If the refund still has not gone through, please contact me.
Exchanges
I do not offer exchanges.
However, if all of the following conditions are true:
A: The item(s) in your order are not one-of-a-kind.
B: I have additional copies of these item(s) in stock.
C: It has been over 2 weeks and your order seems to have been lost by USPS.
Then I will send you a replacement for free.
Shipping returns
Once your request for a refund has been accepted, a mailing address for the return will be emailed to you.
You are responsible for paying the return shipping costs regardless of the return circumstances – I am an independent artist with niche subject matter and low profit margins, making this a regrettable necessity.
If you are returning a more expensive item, I would advise you to use tracked shipping and purchasing shipping insurance – if I don’t receive the returned item, I can’t offer you a refund.